Identity Verification

1. How does online identity verification work?

The customer present behind the device gives permission to access the camera, scan both sides of government-issued ID documents and perform facial recognition by taking a selfie.
Our identity verification experts will verify the user data submitted and determine his/her legitimacy.

2. How long does it take to verify customers remotely?

Through digital identity verification, users can get verified within 30-60 seconds.

3. Is online identity verification secure?

Being GDPR compliant, we conduct the identity verification process in a safe and secure way. The customer data acquired is stored appropriately.

4. What type of data sources are required for digital ID verification?

Commonly used data sources for identity verification include consumer data, database from the electoral roll, government-issued information (passports, driver’s license), data from mobile network operators (MNO), property ownership details, utility data source (telephone, gas, electricity), watchlists and sanctions lists screening, and more.

5. What are the different methods you follow to perform identity verification?

We conduct an identity verification process through document verification, age verification, biometric facial recognition, and liveness detection.

6. What is the difference between identity verification and identity authentication?

Identity verification is a one-time process where a user’s information is verified to ensure their legitimacy and check if they comply with regulatory mandates.
Whereas, identity authentication is the consistent process of validating a customer every time they access an account or device. It could be through a password or biometric verification (fingerprint/facial verification)

7. How is identity verification different from identity validation?

Identity validation means checking if the data provided by a customer is real. On contrary, identity verification includes additional checks that link customers to the data and ensure that the ID document is associated with a genuine individual.

Know Your Customer (KYC)

1. What is KYC?

KYC means Know Your Customer/Client. It is a mandatory obligation to identify and verify the client’s identity at the time of account opening.

2. What are the documents required for KYC verification?

ID proof documents 

  • Social security card
  • Passport
  • Voter ID card
  • PAN card
  • Credit cards/debit cards
  • Driving license
  • ID card with applicant’s photo issued by central/state government
  • Identity document issued by statutory/regulatory authorities
  • Employee ID card of a listed or public sector company 


Address Proof 

  • National ID card
  • Ration card
  • Driving license
  • Utility bills
  • Voter ID card
  • Passport


Income Proof 

  • Salary slips
  • Bank statement/passbook
  • Driving license

3. Are there any components of KYC?

KYC compliance is done in 3 steps:

 Customer Identification

Analyze customers’ government-issued ID documents, validate their personal information and check if he is a part of sanctions lists.

Customer Due Diligence (CDD)

CDD includes verifying customers’ data against available data sources to determine the purpose of the deal. It includes ongoing monitoring to track suspicious activities and mitigate risks.  

Enhanced Due Diligence (EDD)

If the customer’s profile is known to be high risk, enhanced due diligence is performed. High-risk include those who’re a part of PEP, OFAC lists.

4. What is video KYC?

Video KYC, also known as video identification is a digital face-to-face identity verification. Companies carry out the identity verification process of remote clients through a video call assisted by a KYC specialist.

5. Is there any difference between KYB and KYC?

Although KYB and KYC verification seem similar, there is a thin line of difference between both.
The key difference lies in the details required to verify identity. KYC verification (Know Your Customer) is all about verifying an individual’s identity, whereas, KYB checks include the verification of a business’s existence.
Under KYC, the solution provider verifies government-issued ID documents such as Social Security Card, passports, PAN cards, and more. In the case of KYB, the service provider will verify business details including registration number, date of incorporation, annual financial statements, and more.

Anti-money Laundering (AML)

1. What is AML?

Anti-money laundering (AML) refers to the activities performed by financial institutions to remain regulatory compliant, detect suspicious activities and monitor risks.  

2. What do you mean by AML watchlists?

Anti-money laundering (AML) sanctions lists are databases of suspected terrorists, money launderers, or Politically Exposed Persons (PEPs). AML watchlist screening allows companies to meet AML/KYC regulatory obligations by offering database verification in real-time.

Customer Onboarding

1. What is customer onboarding?

Customer onboarding is a process users go through from the initial stage of their journey to becoming a customer. It includes sign-up, service integration, and first use.

2. What does the customer onboarding process include?

Customer onboarding starts with the sign-up process, followed by a welcome email, user log-in, API integration and data imports, service set-up, and consistent follow-up.

Compliance & Security

1. What happens to the customer data collected?

 First things first – We believe in utmost data security and protection. The data collected from customers is stored in secure data servers under robust security measures.

2. Are you GDPR compliant?

Yes, we do have a GDPR compliance certificate that follows all required management standards.